DIRECTEMAR COMMITMENT LETTER TO THE MARITIME USERS AND TO THE PUBLIC

The General Directorate of Maritime Territory and Merchant Marine to help the nation's maritime development:

• Protects Human Life at Sea.
• It protects the aquatic environment and marine natural resources.
• Carefully regulates the activities and compliance with laws and international agreements.

VISION AND COMMITMENT: "SEA SET A PUBLIC SERVICE OF EXCELLENCE"

• RECEIVE a professional service available 24 hours a day to react to emergencies at sea.
• TO BE ATTENDED with a cordial and respectful manner without discrimination of race, nationality, creed, sex, physical or social condition.
• KNOW the identity of the caretaker.
• TIMELY AND CLEAR answers to any questions or problems.
• REQUIRE, within the deadlines, delivery of documents or services requested.
• MANIFEST suggestions or complaints about the service and care received.
• REQUIRES proof of payment for services subject to fees.